Frequently Asked Questions (FAQ)

1. How long does it take to process my order?

Orders are typically processed within 1–3 business days after payment has been confirmed. Processing times may be longer during holidays or promotional periods.

2. How long does shipping take?

Estimated delivery times are:

• Domestic Orders: 3–7 business days

• International Orders: 7–21 business days

Delivery times are estimates and may vary depending on your location and the shipping carrier.

3. How can I track my order?

If tracking is available, you will receive a shipping confirmation email with tracking information once your order has been shipped.

4. Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping availability and delivery times may vary depending on your location.

5. Can I change or cancel my order?

If your order has not yet been processed, we may be able to update or cancel it. Please contact us as soon as possible for assistance.

6. What should I do if my order arrives damaged?

If your order arrives damaged or you receive the wrong item, please contact us promptly with your order number and photos of the issue so we can assist you.

7. What payment methods do you accept?

We accept major credit and debit cards, along with other secure payment methods available at checkout.

8. Are my payment details secure?

Yes. Your payment information is processed through secure payment providers. We do not store your payment card information.

9. Will I have to pay customs or import duties?

International orders may be subject to customs duties, taxes, or import fees required by your country's customs authorities. These charges are the customer's responsibility.

10. How can I contact customer support?

If you have any questions or need assistance, please contact us at:

Email: info@perpologix.com

Our support team will respond as soon as possible during normal business hours.

11. What if I entered the wrong shipping address?

Please contact us immediately if you notice an error in your shipping address. If your order has not yet been shipped, we will do our best to update it.

12. What if my package is delayed?

While we strive to deliver orders on time, shipping delays may occur due to weather, customs processing, carrier issues, or other circumstances beyond our control. We appreciate your patience and understanding.